Customer Policies
TERMS
*We accept Master Card, VISA debit or credit cards. All credit cards are checked using an
Address Verification System for your protection. We do NOT keep your credit card numbers on file.
*We reserve the right to refuse shipment to any address not listed on the credit card’s billing address.
*Any order failing address verification approval or any other approval by our credit card processing
company is subject to credit hold pending further verification.
*We may also require
the cardholder to fill out a Credit Card Authorization / Company Policy Acceptance Form.
*Orders can be prepaid using cashier’s check, money order, company check or personal check and must include sufficient
funds to cover shipping costs. Orders paid for in this manner will be held until funds have cleared the issuing bank.
*All shipments will
be made via truck and must be delivered to a commercial address that is capable of unloading pallets. The Trailer Toad and
wooden pallet weigh approximately 600 lbs.
RETURNS
Call Trailer Toad LLC (319) 404-7001 for a Return Goods Authorization number. All returns must be made
within two weeks and return freight must be prepaid. Products returned COD or freight collect will be refused. All returns
must include a RGA# and a copy of the original sales receipt. Returned Trailer Toads or other items are subject to
25% restocking charge. Reimbursement to the customer will only be made after all the customer’s payments have
been verified. We will NOT accept returns of Trailer Toads or other items that have been
used or altered in any way. NO EXCEPTIONS. Returned Trailer Toads or
other items are subject to inspection by Trailer Toad LLC before final refund will be made. The decision whether the
returned product is acceptable is solely that of Trailer Toad LLC and is not negotiable.
CLAIMS
Inspect your Trailer Toad and related items upon receipt. If there is apparent
damage when it is delivered, NOTE IT ON THE DELIVERY RECEIPT YOU WILL BE ASKED TO SIGN. Claims for damages, open
or concealed, must be immediately made to the freight company. Bring any damage to the attention of the delivery person and
make written notice. Claims for shortages or incorrect items must be made to Trailer Toad LLC within five days of delivery
via phone, email or letter.
WARRANTY
Trailer Toad 3500HD
and 5000SD models are covered by a 12-month Warranty; the warranty is in effect for the original purchaser (owner) against
manufacturing defects to frame structure. Tires, wheels, fenders, axle assemblies and weight distribution hitch
components; may be covered by that particular manufacturer's warranty; those items are not covered by the
Trailer Toad LLC 12-month Warranty. Items that undergo normal “wear”;
such as fenders, tires, wheels, bearings, spindles, axle and paint are not covered by the 12-month Warranty. Damages
caused by collision damage or abuse will void any Warranty claim. There is no other Warranty stated or implied due to the unusual stress placed on the Trailer Toad and related
components. Trailer Toad LLC assumes no responsibility nor implies any Warranty on the Trailer Toad because Trailer Toad LLC
has no control over the installation, maintenance and application of each Trailer Toad. Trailer Toad LLC assumes no responsibility
for any personal injury, loss or property damage resulting from the purchase and/or use of the Trailer Toad by either the
original owner or any subsequent owners of a Trailer Toad. Any Warranty issue or claim must be presented to Trailer Toad LLC. All decisions pertaining to Warranty claims
by Trailer Toad LLC will be final.
GENERAL INFORMATION
Prices and policies are subject to change without notice. Trailer Toad LLC is the
exclusive manufacturer of the Trailer Toad, protected by U.S. patent #6,820,887.