Customer Policies

TERMS

We accept Master Card, VISA, American Express credit cards. All credit cards are checked using an Address Verification System for your protection. We do NOT keep your credit card numbers on file. We reserve the right to refuse shipment to any address not listed on the credit card’s billing address. Any order failing address verification approval or any other approval by our credit card processing company is subject to credit hold pending further verification. We may also require the cardholder to fill out a Credit Card Authorization / Company Policy Acceptance Form.

Orders can be prepaid using cashier’s check, money order, company check or personal check and must include sufficient funds to cover shipping costs. Orders paid for in this manner will be held until funds have cleared the issuing bank.

All shipments will be made via truck and must be delivered to a commercial address that is capable of unloading pallets. The Trailer Toad, hitch, components and wooden pallet weigh approximately 500 lbs.

RETURNS

Call Trailer Toad LLC (319) 404-7001 for a Return Goods Authorization number. All returns must be made within two weeks and return freight must be prepaid. Products returned COD or freight collect will be refused. All returns must include a RGA# and a copy of the original sales receipt. Returned Trailer Toads or other items are subject to 25% restocking charge. Reimbursement to the customer will only be made after all the customer’s payments have been verified. We will NOT accept returns of Trailer Toads or other items that have been used or altered in any way. NO EXCEPTIONS. Returned Trailer Toads or other items are subject to inspection by Trailer Toad LLC before final refund will be made. The decision whether the returned product is acceptable is solely that of Trailer Toad LLC and is not negotiable.

CLAIMS

Inspect your Trailer Toad and related items upon receipt. If there is apparent damage when it is delivered, NOTE IT ON THE DELIVERY RECEIPT YOU WILL BE ASKED TO SIGN. Claims for damages, open or concealed, must be immediately made to the freight company. Bring any damage to the attention of the delivery person and make written notice. Claims for shortages or incorrect items must be made to Trailer Toad LLC within five days of delivery via phone, email or letter.

WARRANTY

There is no warranty stated or implied due to the unusual stress placed on the Trailer Toad and related products and because we have no control over how they are installed, maintained or used. Limited Lifetime Warranty against manufacturing defects in the Trailer Toad. Other components, such as equalizer hitch components, tires and wheels are covered by the manufacturer's of said product own warranty. Trailer Toad LLC assumes no responsibility for any personal injury, loss or property damage resulting from the purchase and/or use of the Trailer Toad or related products. Any warranty issue or warranty claim must be presented to Trailer Toad LLC. All decisions pertaining to warranty claims by Trailer Toad LLC will be final.

GENERAL INFORMATION

Prices and policies are subject to change without notice. Trailer Toad LLC is licensed as the exclusive manufacturer of the Trailer Toad, protected by U.S. patent #6,820,887.