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Company Policy
for Trailer Toad LLC.
IMPORTANT Information listed below.
We ask all customers to PLEASE read this information before ordering a Trailer Toad.
Credit Card Terms: 
Before we can process a credit card order: 
**Read the Company Policies Page-
If you accept those policies you MUST click on the “Submit” button, at the bottom of the page, to indicate you have read and accepted the Company Policies for Trailer Toad LLC.
 
**This is now a requirement by Credit Card companies.
 
**We cannot process a credit card sale until that is done.
*We accept Master Card, VISA, Discover, American Express. Credit Cards.
*We also accept PayPal for online orders.
*All credit cards are checked using an Address Verification System for you protection.
*We DO NOT keep your credit card numbers on file, your credit card security is one of our priorities.
*****$200.00 DISCOUNT for non-credit card purchase.
******You can send us a personal or company check or you can have your Bank do a "wire transfer" for you that goes directly to our bank and instantly pays your invoice.
There is a small fee for the Wire Transfer, however, if you pay with that method I will take the cost of the wire transfer off your invoice.
Warranty:
Trailer Toad 3500HD and 5000SD models are covered by a 12-month Warranty; the warranty is in effect for the original purchaser (owner) against manufacturing defects to frame structure. Tires, wheels, fenders, axle assemblies and weight distribution hitch components; may be covered by that particular manufacturer's warranty; those items are not covered by the Trailer Toad LLC 12-month Warranty. 
Items that undergo normal “wear”; such as fenders, tires, wheels, bearings, spindles, axle and paint are not covered by the 12-month Warranty. Damages caused by collision damage or abuse will void any Warranty claim. There is no other Warranty stated or implied due to the unusual stress placed on the Trailer Toad and related components. Trailer Toad LLC assumes no responsibility nor implies any Warranty on the Trailer Toad because Trailer Toad LLC has no control over the installation, maintenance and application of each Trailer Toad. Trailer Toad LLC assumes no responsibility for any personal injury, loss or property damage resulting from the purchase and/or use of the Trailer Toad by either the original owner or any subsequent owners of a Trailer Toad. Any Warranty issue or claim must be presented to Trailer Toad LLC. All decisions pertaining to Warranty claims by Trailer Toad LLC will be final.
Freight Claims/Inspection
Inspect your Trailer Toad and related items upon delivery. 
Do Not sign for delivery if there is apparent damage without showing the damage to truck driver and noting this damage on all copies of the Delivery Receipt the truck driver will have. Claims for damage, open or concealed, must be made immediately so the freight company can be notified. Failure to do this may affect your claim and could possibly make it impossible to be reimbursed for freight damages. Claims for damages or shortages must be made to Trailer Toad LLC and the freight contractor within five days of delivery via phone, email or Priority Mail.
Returns:
We will not accept the return of a Trailer Toad or components that have been used or altered in any manner. Call Trailer Toad LLC if you have a question about returning a Trailer Toad. Before it can be returned you must have a RGA number. Customer is responsible for shipping costs, any shipment that comes in C.O.D. will be rejected and returned at shipper’s (read that as Customer's) expense. 
General Information:
Prices and policies are subject to change without notice. Trailer Toad LLC is the licensed manufacturer of the Trailer Toad, protected by U.S. Patent #6,820,887.
Contact Information:
If you have any questions about these Company Policies you can call us at (319) 404-7001 or email us at:  mailto:trailertoadtoad1@yahoo.com or jok@trailertoad.com we will be glad to assist you the best we can.

To accept Company Policies; type your name and email address in box below and click "submit".

Trailer Toad LLC * PO Box 448 * Janesville * IA* 50647
 Phone: (319) 404-7001 email: jok@trailertoad.com

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