Company Policy for Trailer Toad LLC.
**IMPORTANT INFORMATION: Please Read this document.
Credit Card Terms:
Before we can process a credit card order we require the customer to go to
our website (www.trailertoad.com) click on the Company Policies page on the left side. That will take you to the Company Policies
page. If you accept those policies you MUST click on the “Submit” button to indicate you have read and accepted
the Company Policies for Trailer Toad LLC. We cannot process a credit card sale until that is done.
We accept Master Card, VISA, American Express and Discover credit cards. We also accept PayPal for online
orders. All credit cards are checked using an Address Verification System
for you protection. We DO NOT keep your credit card numbers on file, your credit card security is one of our priorities.
***Corporate Cards, Rewards Cards and certain credit cards will include a 3.5% to 6.0% handling
charge due to recent credit card processing fees we are being assesed. These fees will be assessed ONLY if are charged addtional
fees by credit card processor.
Warranty:
Limited
Lifetime Warranty; is in effect for the original purchaser (owner) against manufacturing defects to frame structure. Tires,
axle assemblies and any equalizer hitch components may be covered by the manufacturer's warranty, they are not covered by
the Trailer Toad LLC Limited Lifetime Warranty. Items that undergo normal “wear”; tires, bearings and paint
are not covered by the Limited Lifetime Warranty.There is no other Warranty stated or implied due to the unusual stress placed on the
Trailer Toad and related components. Trailer Toad LLC assumes no responsibility nor implies any Warranty on the Trailer Toad
because Trailer Toad LLC has no control over the installation, maintenance and application of each Trailer Toad. Trailer Toad
LLC assumes no responsibility for any personal injury, loss or property damage resulting from the purchase and/or use of the
Trailer Toad by either the original owner or any subsequent owners of a Trailer Toad. Any Warranty issue or claim must be presented
to Trailer Toad LLC. All decisions pertaining to Warranty claims by Trailer Toad LLC will be final.
Claims:
Inspect your Trailer Toad and related items upon delivery.
Do Not
sign for delivery if there is apparent damage without showing the damage to truck driver and noting this
damage on all copies of the Bill of Lading the truck driver will have. Claims for damage, open or concealed, must be made
immediately so the freight company can be notified. Failure to do this may affect your claim and could possibly make it impossible
to be reimbursed for freight damages. Claims for damages or shortages must be made to Trailer Toad LLC within five days of
delivery via phone, email or Priority Mail.
Returns:
We will not accept the return of a Trailer Toad or components that
have been used or altered in any manner. Call Trailer Toad LLC if you have a question about returning a Trailer Toad. Before it can be returned you
must have a RGA number. Customer is responsible for shipping costs, any shipment that comes in C.O.D. will be rejected and
returned at shipper’s expense.
General Information:
Prices
and policies are subject to change without notice. Trailer Toad LLC is the licensed manufacturer of the Trailer Toad, protected
by U.S. Patent #6,820,887.
Contact Information:
